I manage support ticket systems for my clients, and about 70% of the tickets that come in are rude assholes. Honestly? People are unreasonable, I see it a lot.

Give it some time, I think it will work out. I bet its a little 'like that' over at Coinbase with their IPO and all, on top of that, it takes time to train people to support something that advanced, all the call scripts in the world won't help their new hires. but then one day you come into the office and see 38,467 emails in your inbox, and by the time you bust your ass and nail 1000 of them (which 983 were people who just did not read the FAQ section) another 8,972 have shown up. however, I remember a time when it was IMPOSSIBLE to get Microsoft or Amazon on the phone, but now both do indeed have real support where shit gets done.Īlthough I too share in your frustration and agree they 'should reply' I have also seen the 'other side' of the problem as a developer working for companies that get 'too big too fast' and in their defense, it gets insane.įor example, imagine you work for a midsize tech company, and you on average handle 100-200 emails per day at about 3-5m per email. Many companies like this now, Google especially.

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